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Accessibility Statement Harey Zahav

Harey Zahav makes every effort and invests significant resources to provide all its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the regulations enacted thereunder, extensive efforts and resources are invested in implementing the required accessibility adjustments so that a person with a disability can receive the services provided to all customers, independently and on an equal basis.

Harey Zahav is committed to continuous improvement. If you encounter any difficulty or have a suggestion for improvement, we would love to hear from you — please contact us.

Accessibility Arrangements at Harey Zahav Offices

The following accessibility arrangements are available at our branches:

  • Located at: HaDaphna 27. Phone: +972-9-742-2641
  • Disabled parking is available at the entrance to Office 1 (public reception office).
  • There is a step-free access route from the parking area or street, through the entrance, and to our premises.
  • Accessible service stations are available at the public reception center.
  • Hearing induction loop ("hearing loop") assistive devices are installed for the hearing impaired.
  • Accessible disability-friendly restrooms are available – Office 1 (public reception office).
  • Identification and directional signage is in place.
  • A protected shelter (safe room) is available – Office 1.

Accessible Customer Service

  • Service animals assisting persons with disabilities are permitted to enter the public reception center.
  • Guide dogs for the blind are permitted to enter.
  • Eligible individuals may receive a queue exemption upon presentation of the relevant certificate.
  • If needed, you may approach service representatives at the service stations for assistance with completing forms.
  • You may contact the accessibility coordinator to request information in accessible formats suited to your disability.
  • Employee training for accessible service – training sessions are held to raise awareness of accessibility, build employee understanding, and provide practical tools for delivering accessible service.
  • Accessible telephone hotline at 09-742-2641 – the voice response system has been made accessible so that information is conveyed in plain language without background music.
  • Additional contact methods:

Website Accessibility

An accessible website is one that allows people with disabilities and elderly users to browse with the same level of efficiency and enjoyment as all other users. In Israel, approximately 1.6 million people have disabilities, of whom around 751,000 are of working age (20–64). Statistical data indicate significant gaps between people with and without disabilities across all areas of life.

Harey Zahav believes in and actively works toward equal opportunity in the digital space for people with a wide range of disabilities and those who rely on assistive technology to use computers.

Website Accessibility Information

  • This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5773-2013.
  • Accessibility adjustments were implemented in accordance with the recommendations of the Israeli Standard (SI 5568) for web content accessibility at level AA and the international WCAG 2.0 document.
  • Testing was conducted for the highest compatibility with the Chrome browser.
  • The website provides a semantic structure for assistive technologies and supports the standard keyboard navigation pattern using arrow keys, Enter, and Esc to exit menus and windows.
  • The website is adapted for display in popular browsers and for use on mobile devices.
  • For the best browsing experience with a screen reader, we recommend using the latest version of NVDA.
  • Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video, please contact our accessibility coordinator Lana by email: [email protected] and we will make the information accessible to you.
  • Accessible format delivery – the company offers its customers the option to receive information in accessible formats. This service is free of charge and intended for people with disabilities. For inquiries and information regarding accessibility, please contact the company's accessibility coordinator, whose details appear below.
  • Accessibility testing and consulting were carried out by A2Z Accessibility and Digital Marketing

How to Submit Requests and Suggestions for Accessibility Improvements

We wish to note that we continue our efforts to improve the company's accessibility as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service possible.

If you encounter any accessibility issue or problem, we would appreciate you letting us know. We will make every effort to find an appropriate solution for you and address the issue as promptly as possible.

Accessibility Coordinator Contact Details – Harey Zahav

Accessibility Statement Publication

This accessibility statement was last updated on: 30/03/2026