Privacy policy page (Title)

Harei Zahav Management Ltd. (hereinafter: "Harei Zahav", "we", "us", etc.) respects the privacy of its customers, purchasers, prospective clients, and others about whom it holds information (hereinafter collectively: "you", "the Users", etc.). This Privacy Policy describes the manner in which Harei Zahav collects, uses, and protects information received from you, whether through the use of our website, the purchase of products or services, or by any other means.

It is important to us that you understand how we handle information about you ("Personal Information"). In this Privacy Policy you will find a description of the types of Personal Information we collect, the methods of collection, and the uses we make of such information. You are not required to provide us with any information; however, certain information is necessary in order to provide our services or maintain our relationship with you. Should you choose not to share certain information with us, you may not be able to benefit from some of the requested services. By providing us with your details, sharing information with us, or using the services and website of Harei Zahav, you express your consent to this Privacy Policy.

1. What Information Do We Collect and How?

For the purpose of providing and promoting our services, marketing, operating and improving the website, and furthering the objectives of Harei Zahav, we collect and process Personal Information from a number of sources, including:

Information received directly from you: Information provided in the course of a purchase, inquiry, participation in activities, events and conferences, registration on the website or at other venues, contacting us, or when you leave your details through any marketing channel, digital media, or otherwise. Such information may include details such as first and last name, address, telephone number, email, approvals, account details or other details related to a loan, payment or purchase, details related to the services you receive, and any other information you choose to provide to us about yourself and about others. In addition, when you visit our premises, information about you may be captured and stored by our security cameras for security and safety purposes.
Information collected automatically when using the website and other digital channels: such as IP address, device identifier, browser type, operating system, interface language and time or duration of visit, website or system usage data (pages viewed, links clicked, activity logs), and information collected through cookies and similar tracking technologies.
Information received from our business partners: Contact details or other information provided to us by our contractors and business partners, for the purposes described in this Policy.

2. For What Purposes Is the Information Used?

We collect and process Personal Information for various purposes, including:

Providing services, support, promotion, and improvement of services, responding to inquiries and requests, and for monitoring and auditing purposes.
Establishing contact with applicants, prospective clients, and others.
Advertising and marketing, subject to consent (where required).
Operating, improving, and promoting the services and website, including data analysis and analysis of usage of the website and digital channels.
Employment of personnel, engagement of suppliers, performance evaluations, and payment.
Legal defense, compliance with obligations, and reporting to competent authorities as required by law.

3. Third Parties and Information Sharing

Information is processed with the assistance of or through third parties, as follows:

Group companies: For the purposes of operations, service provision, service improvement, and marketing, we share information with group companies in accordance with applicable law.
Information systems and cloud services: Customer relationship management services, task management, data analysis, document management, technical support, storage services, marketing, and the like.
External service providers and consultants: Service providers, contractors, professional advisors (including legal, business, and technology advisors), conference and event organizers, and system operators on behalf of Harei Zahav, who assist us in fulfilling our contractual obligations, improving our services, maintaining systems, and handling inquiries and data analysis.
Internet data research companies, social media platforms, and external advertisers. It should be noted that the website or services may direct you to external websites or advertisers that are not under our control. Any use by such third parties of the website is governed by the privacy policies of those third parties, is not our responsibility, and is not subject to this Policy.
Courts, judicial bodies, and authorities: For the purpose of managing legal proceedings, exercising rights, or complying with binding decisions of competent tribunals.

4. Where Is the Personal Information Stored?

Personal Information is stored in systems and servers under our control or ownership, or is processed on our behalf by reputable cloud and storage service providers. We may transfer Personal Information outside the borders of Israel for the purposes of storage, processing, and data backup. In such cases, we will maintain your privacy and ensure the protection of Personal Information in accordance with applicable law.

5. Data Subject Rights: Access and Correction

In accordance with the law, you have the right to access or correct Personal Information about you, or to request removal from mailing lists. To exercise these rights, you may contact us at the following email address: [email protected]. In your request, please provide the required details, including identification details, the reasons for your request, and the context in which the information was collected. It is hereby clarified that these rights may not be exercised in a manner that infringes upon the rights of Harei Zahav or third parties. In the case of a marketing mailing list, you may unsubscribe independently via the link included in the message.

6. Data Retention

We will retain your Personal Information for as long as it is required, in our assessment, to provide the services and as necessary to comply with our legal and other obligations, assist in dispute resolution, and enforcement. Please note that non-personal or anonymous information may be retained indefinitely. In addition, certain data may be retained on the servers of our providers, such as in backups, in accordance with the privacy and retention policies of those third parties.

7. Collection of Personal Information and Cookies on the Website and Digital Systems

When using the website and other digital systems of Harei Zahav, Personal Information and technical-digital information is collected, among other means through cookies and other tracking technologies, for the purpose of operating the systems, improving the user experience, adapting the services to your needs, and collecting statistical data.

What are cookies? Cookies are small text files sent to your browser when you visit a website or online system and stored on your device. Some cookies are required for the proper and secure functioning of the systems, while others are used for analyzing usage patterns, customizing content, and improving the service.

The types of cookies the website may use include:

Essential cookies: Required for the operation of the system and for basic usage capabilities (such as logging into a secure account).
Functional cookies: Used to save user settings and preferences (such as language, time zone).
Analytics and performance cookies (e.g., Google Analytics): For collecting statistical information about the use of digital systems, for the purpose of analyzing and improving the service and content.
Marketing or third-party cookies (e.g., Facebook (Meta)): Where applicable, used to tailor advertisements and content to your preferences, and will only be activated with your consent, where required.

The information collected includes, among other things: IP address, browser type, operating system, geographic region, device information, duration of visit, and pages viewed or opened. You may change your browser or device settings to delete or block some or all cookies. However, blocking essential cookies may result in certain services within the digital systems not functioning properly.

8. Information Security

We implement appropriate organizational and technological measures in accordance with the law and accepted professional standards, for the purpose of protecting information and preventing unauthorized access to Personal Information. In this regard, Harei Zahav restricts access to Personal Information only to parties who: (1) require access to such information for the performance of Harei Zahav's obligations; (2) meet the requirements for managing and accessing Personal Information; (3) have signed appropriate agreements, in accordance with the law. The information systems of Harei Zahav are protected by measures that include, among others:

Access controls and permissions
Encryption of information in transit and, where required, at rest
Use of firewalls and intrusion prevention systems
Monitoring and detection of anomalous activity in information systems
Regular backup and data recovery in the event of a malfunction or incident
Maintaining a secure server environment

Despite all the measures taken, we (nor any other party) are unable to guarantee absolute protection of information. Nevertheless, we undertake to act promptly and reasonably to remedy any deficiency or security incident that may be discovered, and to report security incidents requiring notification under applicable law.

Changes to the Privacy Policy; General

We reserve the right to update, amend, or replace this Policy from time to time, as may be required, to reflect changes in legislation, official guidelines, technological developments, or the operations of Harei Zahav. In the event of a material change to this Policy, we will publish a prominent notice on our website and through other communication channels, in accordance with applicable law. Continued use of Harei Zahav's services after such changes take effect shall constitute acceptance of the Privacy Policy in its updated version.

For any questions, requests, or inquiries regarding this Policy, or to exercise your rights, you may contact us at: [email protected].

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Last updated: February 2, 2026